Privacy Policy

Last updated: 1 January 2025

hairmineralanalysis.health (“Company,” “we,” or “us”) values your privacy and is dedicated to protecting it through this Privacy Policy.

This Privacy Policy governs your access to and use of https://hairmineralanalysis.health, including any content, features, and services provided on or through https://hairmineralanalysis.health (the “Website”), whether you visit as a guest or a registered user.

When you visit the Website, we will collect certain information about you both automatically and through actions you voluntarily take during your visit. This policy explains what information we collect, how we use it, how it may be shared, and your choices regarding your information.

By using the Website or clicking to accept or agree to any terms when prompted, you accept and agree to this Privacy Policy. If you do not agree, do not access or use the Website.

Children under 13: The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, register on the Website, make purchases, use interactive or public comment features, or provide any information about yourself.

If we learn we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information. If you believe we may have information from or about a child under 13, please contact us at [email protected].

Information we collect about you We collect information in two ways: information you provide directly and information collected automatically.

Information you provide to us You may provide information when you:

• Complete forms on the Website (contact forms, account registration, order forms, appointment requests).
• Communicate with us by email, chat, text, or other messaging services.
• Respond to surveys or provide feedback, comments, or reviews.
• Purchase products or services or register for events, webinars, or newsletters.

Examples of information you provide include name, billing and shipping address, email address, phone number, payment information, health-related details you choose to share (e.g., for sample submission or analysis), and any other information you enter.

We use this information to provide requested products or services, process orders, communicate with you, respond to inquiries, personalize your experience, and send relevant information and offers (where permitted).

Information collected automatically As you navigate the Website, we may use automatic data collection technologies such as Google Analytics and similar services to collect certain information about your device, browsing actions, and patterns. This information may include your IP address, device type, browser type, operating system, referring URLs, pages visited, search terms, and the dates and times of visits.

Automatically collected information is used in aggregate or anonymized form for analytics and to improve the Website and our services. If you provide personal information, the automatically collected data may be associated with it.

Use of cookies, pixels, and other tracking technologies Like most websites, we use cookies, web beacons, pixels (including social media pixels), and server logs to collect information about how our site is used and to improve user experience. Cookies can record information such as pages viewed, time spent on the Website, preferences, and IP addresses.

We or our third-party partners may use these technologies to:

• Remember your preferences and settings.
• Understand site usage for analytics and performance.
• Provide targeted advertising and marketing (where permitted).
• Support social media features.

Most browsers allow you to manage cookies (block or delete them). Rejecting cookies may affect functionality and features of the Website. Where required by law, we will obtain consent before placing non-essential cookies.

Third-party use of cookies and tracking technologies. Some content, applications, and advertisements on the Website may be served by third parties (advertisers, social networks, analytics providers, and content providers). These third parties may use cookies and similar technologies to collect information about your online activities across different websites and services. We do not control third-party tracking and are not responsible for their practices. To learn how these third parties use your information, please review their privacy policies.

Email information and email policies If you communicate with us by email, we may retain the content of your message, your email address, and our responses. We protect email communications using the same principles we apply to other data.

We do not sell, rent, or lease our email subscription lists to third parties. We will only disclose your email address as described in this Privacy Policy (for example, to service providers who help deliver email communications or as required by law).

All promotional emails will clearly identify the sender and include instructions for how to unsubscribe. You may opt out of marketing or promotional communications at any time by following the unsubscribe link included in those emails or by contacting us at service@hairmineralanalysis.health. Please allow a reasonable period for processing unsubscribe requests.

How and why we collect information. We collect information to:

• Provide, maintain, and improve the Website and our services.
• Process orders, shipments, appointments, and sample submissions.
• Communicate with you about orders, appointments, technical notices, and updates.
• Personalize content and offers (where you have not opted out).
• Detect, investigate, and prevent fraudulent or illegal activity.
• Comply with legal obligations.

Most Website features can be used without providing personal information. When you request downloads, services, purchases, or sample analyses, we will ask for information necessary to fulfill those requests.

If you are located outside the European Union and sign up for free resources, webinars, or newsletters, we may automatically enroll you in our email newsletter; you can unsubscribe at any time. If you are within the European Union, we will only enroll you for marketing communications if you give affirmative consent.

How we use the information you provide: We use personal information for purposes including:

• Presenting and operating the Website and its content.
• Responding to your inquiries and providing customer support.
• Processing transactions and fulfilling orders.
• Sending service-related messages and transactional communications.
• Managing accounts, subscriptions, and registrations.
• Improving the Website, product offerings, and customer experience.
• Sending marketing communications or sharing offers from third parties when you have consented.

Occasionally, we may use contact information to present offers from third parties. If you choose to participate in such promotions, your information may be shared with the third party running the promotion.

We may also use information to deliver personalized advertising where permitted. You may opt out of interest-based advertising via available industry opt-out mechanisms or by adjusting cookie preferences.

Disclosure of your information. We do not sell, rent, or lease your personal information to unaffiliated third parties.

We may disclose personal information:

• To service providers, vendors, and contractors who perform services on our behalf (payment processors, hosting providers, email and messaging providers, analytics providers, labs or fulfillment partners for sample processing, and customer support providers). These parties are authorized to use your information only as necessary to provide their services.
• To affiliated entities and subsidiaries for business or operational purposes.
• To comply with legal obligations, respond to lawful requests (e.g., subpoenas, court orders), or to defend or exercise our legal rights.
• To protect the rights, property, or safety of the Company, our users, or others.
• In connection with a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, in such an event, personal information may be disclosed to a successor entity.

We will require third-party service providers to maintain appropriate security measures and restrict use of shared data to the purposes for which it was disclosed.

How we protect your information and secure information transmissions. We use commercially reasonable organizational, technical, and administrative safeguards to protect personal information. For example, we use encryption (HTTPS/SSL) for data transmission where appropriate and restrict access to personal information to personnel who need it.

No method of transmission or storage is completely secure. Email is not secure for transmitting sensitive information; do not send highly sensitive personal, financial, or medical information via email unless you are comfortable accepting the risk.

We use automated tools to monitor system performance, detect unauthorized access attempts, and improve site security.

Policy changes: We may update this Privacy Policy from time to time. When changes are significant, we will post a prominent notice on the Website and update the effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.

Visitors’ GDPR rights (for EU residents) If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Request deletion (the “right to be forgotten”) where applicable;
• Request restriction of processing;
• Object to processing for direct marketing or on grounds relating to your situation;
• Receive a portable copy of your data in a structured, commonly used, and machine-readable format;
• Withdraw consent where processing is based on consent (without affecting prior lawful processing); and
• Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests. We will respond to valid requests in accordance with applicable law.

Data retention: We retain personal information only as long as necessary to provide the services you requested, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by category of data and purpose; if you’d like specific retention details, contact service@hairmineralanalysis.health.

International transfer.s We and our service providers may process personal information in countries other than your residence. Where transfers occur, we will protect your information using appropriate safeguards consistent with applicable law (e.g., standard contractual clauses or other approved mechanisms).

Links to other websites. The Website may contain links to other websites not owned or controlled by us. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third-party websites. Review the privacy policies of any site you visit.

Contact us For questions about this Privacy Policy or to exercise your privacy rights, contact:

Email: service@hairmineralanalysis.health

Effective date. This policy is effective as of 1 Jauary 2023. We recommend reviewing this policy periodically.